Privacy Policy

1. Information We Collect

The information we collect depends on how you interact with Plexamedia.

Information You Provide to Us

We may collect information that you voluntarily provide, including:

• Your name
• Email address
• Telephone number
• Company or organization name
• Job title
• Website address
• Project details
• Service interests
• Appointment or consultation information
• Communications and support requests
• Newsletter subscription information
• Account or billing information
• Information included in forms, emails, text messages, or other communications
• Files, images, documents, website credentials, content, or other materials submitted for a project

Please do not submit sensitive personal information unless it is necessary for us to provide the requested service and we have agreed to receive it.

Information Collected Automatically

When you use our website, certain information may be collected automatically through cookies, analytics tools, server logs, pixels, and similar technologies.

This information may include:

• Internet Protocol address
• Browser type
• Device type
• Operating system
• Approximate geographic location
• Referring website
• Pages viewed
• Links clicked
• Date and time of visits
• Time spent on the website
• Website navigation and interaction data
• Cookie identifiers
• Advertising or analytics identifiers
• General website performance and error information

Information From Third Parties

We may receive information from third-party services that help us operate our business, including:

• Website analytics providers
• Advertising and social media platforms
• Scheduling platforms
• Payment and billing providers
• Customer relationship management platforms
• Email marketing platforms
• Website hosting and security providers
• Referral partners
• Publicly available business directories
• Search engines and online platforms
• Clients and business partners

Information received from third parties is handled according to this Privacy Policy and any applicable restrictions imposed by the third party.

2. How We Use Information

We may use personal information to:

• Respond to questions, inquiries, and service requests
• Schedule introductory calls, consultations, and meetings
• Prepare estimates, proposals, and service recommendations
• Create, manage, and support client accounts
• Provide website design, development, hosting, maintenance, migration, SEO, marketing, content, analytics, and related services
• Process payments and manage billing
• Communicate about projects, accounts, invoices, updates, and support requests
• Send newsletters, marketing communications, and educational content
• Personalize website content and communications
• Analyze website traffic and user behavior
• Improve our website, services, technology, and customer experience
• Measure advertising and marketing performance
• Protect against fraud, spam, unauthorized access, and security threats
• Maintain business and transaction records
• Enforce our agreements, policies, and legal rights
• Comply with legal, regulatory, tax, accounting, and contractual obligations
• Carry out purposes disclosed when the information was collected
• Perform other activities with your consent

3. Cookies and Similar Technologies

Plexamedia may use cookies, pixels, tags, scripts, local storage, analytics tools, and similar technologies.

These technologies may help us:

• Keep the website functioning properly
• Remember user preferences
• Understand how visitors use the website
• Measure website performance
• Diagnose technical problems
• Improve website content and navigation
• Measure marketing campaign performance
• Display or evaluate advertising
• Prevent fraud and protect website security

Some cookies are required for the website to function. Other cookies may be used for analytics, functionality, or advertising.

You can usually control cookies through your browser settings. Blocking or deleting cookies may affect the availability or functionality of certain website features.

Where required by applicable law, we will request consent before using nonessential cookies or provide additional choices for managing them.

4. Analytics and Advertising

We may use third-party analytics and advertising services to understand website activity, measure campaign results, improve our services, and reach audiences who may be interested in Plexamedia.

These providers may collect information about your browser, device, website activity, approximate location, and interactions with advertisements or online content. They may use cookies, pixels, or similar technologies according to their own privacy policies.

Depending on the services installed on our website, these providers may include search engines, social media platforms, analytics providers, advertising networks, and marketing technology companies.

You may be able to manage personalized advertising through your browser, device settings, advertising platform settings, or available website cookie controls.

5. Artificial Intelligence and Automated Technologies

Plexamedia may use artificial intelligence, automation, and other technology-assisted tools to support services such as:

• Search engine optimization
• Content analysis
• Keyword research
• Metadata creation
• Website performance analysis
• Reporting
• Marketing recommendations
• Content development
• Customer support
• Internal business operations

Information processed through these tools may include website content, business information, analytics information, project materials, and communications necessary to provide the requested service.

We take reasonable steps to select reputable technology providers and limit the information shared to what is reasonably necessary for the applicable business purpose.

Clients should not provide regulated, confidential, health-related, financial, or other sensitive personal information for processing through artificial intelligence tools unless Plexamedia has expressly agreed to receive and process that information.

6. How We Share Information

Service Providers

We may share information with companies that perform services on our behalf, including:

• Website hosting providers
• Cloud storage providers
• Email providers
• Analytics providers
• Advertising platforms
• Payment processors
• Billing platforms
• Scheduling services
• Customer relationship management services
• Website security providers
• Information technology providers
• Marketing and communications platforms
• Artificial intelligence and automation providers
• Professional advisers

These providers may access information only as reasonably necessary to perform services for Plexamedia or as otherwise permitted by law.

Business Partners

We may share information with contractors, consultants, referral partners, or other businesses involved in providing a requested service.

Legal and Safety Reasons

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with a law, regulation, subpoena, court order, or legal process
• Respond to a lawful government request
• Protect the rights, property, or safety of Plexamedia, our clients, website users, or others
• Investigate fraud, abuse, security incidents, or illegal activity
• Enforce our agreements and policies

Business Transfers

Information may be disclosed or transferred as part of a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or other business transaction involving all or part of Plexamedia.

With Your Direction or Consent

We may share information when you direct us to do so or provide consent.

7. Sale or Sharing of Personal Information

Plexamedia does not sell personal information in exchange for money.

Certain privacy laws may define “sale,” “sharing,” or “targeted advertising” more broadly and may include some uses of advertising cookies, analytics tools, or similar technologies.

Where applicable law grants you the right to opt out of these activities, you may submit a request using the contact information listed below. We will evaluate and process the request as required by applicable law.

8. Payment Information

Payments may be processed through third-party payment processors or billing platforms.

Plexamedia may receive limited information related to a payment, such as:

• Customer name
• Billing contact information
• Transaction amount
• Payment status
• Invoice number
• Payment method type
• Transaction date

Full payment card information is generally collected and processed directly by the applicable payment provider and is subject to that provider’s privacy and security practices.

9. Email Communications

When you subscribe to our newsletter, request information, become a client, or otherwise provide your email address, we may send you:

• Requested information
• Service communications
• Account or project updates
• Billing notices
• Support responses
• Newsletters
• Marketing messages
• Business announcements
• Educational content

You may unsubscribe from marketing emails by using the unsubscribe link included in the message or by contacting us.

You may continue to receive nonmarketing communications that are necessary to manage an active account, project, transaction, or business relationship.

10. Text Messaging and Mobile Information

When you provide a mobile number and consent to receive text messages, Plexamedia may send service-related or marketing text messages according to the consent you provided.

Message and data rates may apply. Message frequency may vary. Consent to receive marketing text messages is not a condition of purchasing services.

You may opt out of text messages by replying STOP. You may reply HELP for assistance or contact Plexamedia using the information below.

Mobile opt-in information and text messaging consent will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes. Information may be shared with service providers that help deliver text messages, subject to appropriate restrictions.

Additional terms may be provided in our SMS Privacy Policy or at the time you enroll in text communications.

11. Client and Customer Data

Plexamedia may process personal information on behalf of clients when providing website hosting, maintenance, development, analytics, marketing, support, or other professional services.

In these situations, the client generally determines why and how the information is processed. Plexamedia processes the information according to the client’s instructions, applicable agreements, and applicable law.

Questions concerning personal information collected through a client’s website or service should generally be directed to that client. The client’s privacy policy, not this Privacy Policy, may govern that information.

12. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide services
• Maintain client and business relationships
• Complete transactions
• Respond to inquiries
• Maintain project and support records
• Satisfy legal, tax, accounting, and contractual requirements
• Resolve disputes
• Enforce agreements
• Protect our systems and business

Retention periods may vary depending on the type of information, the purpose for which it was collected, contractual requirements, and applicable law.

When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it.

13. Data Security

Plexamedia uses reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, disclosure, or destruction.

However, no website, network, electronic transmission, or storage system can be guaranteed to be completely secure. You provide information electronically at your own risk.

You are responsible for protecting passwords, login credentials, and other account information under your control. Please notify us promptly if you believe your information or account has been compromised.

14. Your Privacy Rights

Depending on where you live and subject to applicable legal limitations, you may have the right to:

• Request access to personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of personal information
• Request a copy of certain personal information
• Request information about how personal information is collected, used, or disclosed
• Opt out of certain sales, sharing, targeted advertising, or profiling activities
• Withdraw consent where processing is based on consent
• Object to or restrict certain processing activities
• Appeal a decision concerning a privacy request
• Receive equal service and pricing without discrimination for exercising privacy rights

These rights are not absolute. We may decline or limit a request when permitted or required by law.

To submit a request, contact us at:

Email: [email protected]

Phone: (877) 497-4606

Please include “Privacy Request” in the subject line of your email and describe the nature of your request.

We may need to verify your identity before completing a request. Verification may require information that reasonably matches information already maintained by Plexamedia.

You may use an authorized agent to submit a request where permitted by law. We may request proof of the agent’s authority and may verify your identity directly.

15. California Privacy Rights

If Plexamedia is subject to the California Consumer Privacy Act and you are a California resident, you may have additional rights concerning your personal information, including the right to know, access, correct, delete, and opt out of the sale or sharing of certain personal information.

You may also have the right to limit certain uses or disclosures of sensitive personal information when applicable.

Plexamedia will not discriminate against you for exercising a privacy right protected by applicable California law.

Privacy requests may be submitted using the contact information listed in the “Your Privacy Rights” section.

16. International Visitors

Plexamedia is based in the United States.

If you access our website from outside the United States, your information may be transferred to, stored in, or processed in the United States or other countries where Plexamedia or its service providers operate.

Privacy and data protection laws in these locations may differ from the laws in your jurisdiction. Where required, Plexamedia will use appropriate safeguards for international transfers of personal information.

17. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, payment portals, scheduling services, or other external services.

Plexamedia does not control the privacy, security, content, or practices of third-party services. This Privacy Policy does not apply to information collected by those third parties.

We encourage you to review the privacy policy of each third-party website or service before providing personal information.

18. Social Media

When you interact with Plexamedia through a social media platform, the platform may collect information about your activity according to its own privacy policy.

Information you post publicly or submit through a social media service may be visible to Plexamedia, the platform, other users, and the public.

Please avoid posting confidential or sensitive information through public social media channels.

19. Children’s Privacy

Our website and services are intended for businesses and individuals who are at least 18 years old.

Plexamedia does not knowingly collect personal information online from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

A parent or legal guardian who believes a child has provided personal information to Plexamedia may contact us at
[email protected]

20. Do Not Track Signals

Some browsers offer a “Do Not Track” setting. Because there is not a universally accepted standard for responding to Do Not Track signals, our website may not respond to all such signals.

Where required by applicable law, we may recognize legally valid browser-based opt-out preference signals, such as Global Privacy Control, for the browser or device sending the signal.

21. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, business practices, technology, or legal obligations.

When changes are made, we will update the “Last Updated” date at the top of this page. Material changes may also be communicated through the website or another appropriate method.

Your continued use of our website or services after an updated Privacy Policy becomes effective indicates your acknowledgment of the revised policy.

22. Contact Plexamedia

For questions about this Privacy Policy or our privacy practices, contact:

Plexamedia, Inc.

Email:
[email protected]

Phone:
(877) 497-4606

Website:
plexamedia.com